PRIVACY POLICY
Last updated: 16.04.2026
1. Introduction
We respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information when you interact with our platform and events.
2. Data We Collect
We collect only what is necessary.
Information you provide:
• Name
• Email address
• Phone number (if required)
• RSVP or booking details
Automatically collected:
• IP address
• Device and browser data
• Basic usage data
3. Payment Processing
Payments are processed via Mollie.
When making a payment, the following may be shared with Mollie:
• Name
• Email
• Transaction data
• IP address
Mollie acts as an independent data controller for payment processing.
We do not store full payment details.
4. Purpose of Use
We use your data to:
• Manage bookings and event access
• Process payments
• Communicate essential information
• Maintain platform security
• Improve our services
5. Legal Basis
We process data based on:
• Contractual necessity
• Legal obligations
• Legitimate interests (security, fraud prevention)
• Consent (where applicable)
6. Fraud Prevention
We and our payment partners may perform:
• Risk analysis
• Fraud detection
• Transaction monitoring
This is necessary to protect our platform and users.
7. Data Sharing
We do not sell or trade personal data.
We only share data with:
• Payment providers (e.g. Mollie)
• Hosting and technical providers
All partners are required to handle data securely.
8. No Data Sale
We do not:
• Sell personal data
• Share data for third-party marketing
• Engage in data brokering
9. International Transfers
Where data is transferred outside the EEA, appropriate safeguards are applied.
10. Data Retention
We retain data only as long as necessary:
• Event data: short-term operational use
• Financial data: as required by law
11. Private Events
As part of event operations:
• Your information may be visible to organisers for guest management
• We do not publicly display attendee data
12. Cookies
We use only necessary cookies and limited tracking where required.
This may include payment-related functionality.
13. Security
We use appropriate safeguards, including:
• Encryption (HTTPS)
• Secure payment processing
• Access control
14. Your Rights
You have the right to:
• Access your data
• Correct or delete your data
• Restrict or object to processing
• Withdraw consent
15. Children
Our services are not intended for individuals under 18.
16. Updates
We may update this policy as needed.
TERMS AND CONDITIONS
1. Overview
These Terms govern your access to our platform and participation in our private events.
By purchasing access or attending, you agree to these Terms.
2. Access & Bookings
All event access is subject to availability and confirmation.
Payments are processed securely via Mollie.
We do not store full payment details.
You agree to provide accurate and complete information when booking.
3. Final Sale
All bookings are final.
We do not offer refunds, cancellations, or exchanges, except where required by law.
If you do not attend, your access is forfeited.
4. Event Nature
Our events take place at specific dates and times.
By booking, you acknowledge that EU withdrawal (cooling-off) rights do not apply to these services.
5. Changes & Cancellation
We may make reasonable changes to events, including:
• Venue
• Timing
• Program or line-up
These changes do not entitle you to a refund.
If an event is cancelled, we may offer:
• A rescheduled date, or
• A refund via Mollie
6. Entry & Conduct
Entry may be refused or revoked for:
• Non-compliance with event rules
• Disruptive or unsafe behaviour
• Late arrival beyond reasonable entry time
No refunds will be issued in such cases.
7. Guest Privacy
Our events are private.
Guest lists are confidential and used only for operational purposes.
We do not publicly disclose attendee identities.
Attendees are expected to respect the privacy of others and not collect or share personal information without consent.
8. Media
Events may be photographed or recorded.
By attending, you consent to the use of your likeness in:
• Event documentation
• Promotional content
• Editorial or storytelling formats
If you prefer not to appear, notify us in advance or at the event.
We will make reasonable efforts to accommodate this.
9. Personal Responsibility
You attend at your own risk.
• You are responsible for your belongings at all times
• Event organizers, venue nor the establishment are liable for loss, theft, or damage to personal items
You are responsible for your own health and wellbeing during the event.
10. Liability
To the maximum extent permitted by law:
Event organizers, venue nor the establishment are liable for damages arising from attendance, including injury or loss, except where legally required.
Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or intentional misconduct
11. Force Majeure
Event organizers, venue nor the establishment are responsible for disruptions caused by circumstances beyond our control, including:
• Weather
• Government restrictions
• Safety concerns
• Venue issues
12. Payment Disputes
By purchasing access, you agree not to initiate unjustified chargebacks.
Please contact us first to resolve any issues.
13. Data
Your data is handled in accordance with our Privacy Policy.
We do not sell personal data.
14. Governing Law
These Terms are governed by the laws of the Netherlands.
Mulu Productions
info@mulu-productions.com
+31628222338
Boterdiep 71, 9712 LL Groningen
The Netherlands
Business registration number: 70056684
VAT: NL 858122455B01